FAQ's

We do. Please refer to our Size Chart. If, after reviewing the chart you are still uncertain about what size to order email us at customerservice@zutano.com and we will be happy to provide you with more information.

Generally, we recommend going by the height unless your child’s weight is substantially over or under the suggested weight range. If you're still not sure email us at customerservice@zutano.com and we will be able to provide you with more information about the fit of specific pieces.

Yes. Preshrinking is a chemical process and we do not like to chemically treat our clothes unnecessarily. You will notice your garments arrive looking a little big. We recommend washing in cold water and drying on low heat to achieve the proper amount of shrinkage in our 100% cotton clothing.

Our Cozie pieces contain 80% cotton and 20% polyester; that 20% polyester prevents our Cozie Fleece items from shrinking.

Zutano accepts the following credit cards:
American Express
Visa
MasterCard
Discover

We do not charge your credit card until the date we ship your merchandise to you. Credit cards are subject to verification and acceptance before shipping.

Our goal is to process all orders within 2 business days of receipt, so in many cases once you place an order it cannot be changed or canceled. Please contact us at customerservice@zutano.com to inquire whether it is still possible to change or cancel your order.

Purchasing a Zutano Gift Card is quick and easy. They can be purchased in $25, $50, $75, $100, $150, $200, $250, & $500 denominations. The gift card will be delivered to you, the purchaser, via email. All pertinent gift card information, including your gift message will be included in the email. You can then forward the email to the recipient of your choice.

Although we do not offer special gift packaging, whenever you purchase an item from this site it will arrive lovingly wrapped in tissue paper and secured with a special Zutano sticker. Should you choose to included a gift message, just enter your message during the checkout process and we will print it on a card that we specially designed to go with our collection.

The recipient will receive a gift receipt. A gift receipt does not include prices but can be used to process an exchange if necessary.

We do not currently offer a Gift Registry. However, you do have the ability to create a Wish List to share with family and friends. Once you have signed in to your account it's as simple as shopping and clicking "Send to Wish List". Just remember, unlike a Gift Registry your Wish List does not track what has been purchased from your list.

We ship to most destinations around the world.

Any duty or taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods. It is important to remember this when sending gifts outside the US - the gift recipient will be charged duties and taxes if the gift is sent directly from Zutano.

Please refer to “Shipping” section for details: Shipping Fees

How your package ships depends on the destination:

• Packages shipping within the US will be shipped via FedEx SmartPost
• Packages shipping to APO/FPO addresses will be shipped via US Mail/Military Postal Service
• Packages shipping to Canada will be shipped via US/Canadian Postal Service
• Packages shipping to Overseas Countries will be shipped via FedEx

How your package ships depends on the destination:

• Packages shipping within the US will be shipped via FedEx Ground (three to seven business days, not including the day shipped)

How your package ships depends on the destination:

• Packages shipping within the US will be shipped via FedEx 2nd Day Air (two business days, not including the day shipped)
• We do not offer Expedited service to APO/FPO addresses
• We do not offer Expedited service to Overseas Countries

Our goal is to process and ship all orders within 2 business days of the date they are placed.

You will receive a confirmation email once your order has shipped.

How long it takes to receive your package depends on the destination:

• Packages shipping within the US should arrive within three to ten business days from the date shipped.
• Packages shipping to APO/FPO addresses should arrive within three to ten business days.
• Packages shipping to Canada should arrive within five to seven business days assuming there are no customs delays • Packages shipping to Overseas Countries should arrive within five to seven business days assuming there are no customs delays.

How long it takes to receive your package depends on the destination:

• Packages shipping within the US should arrive three to seven days from the date shipped

How long it takes to receive your package depends on the destination:

• Packages shipping within the US should arrive on the third business day from the date shipped
• We do not offer Expedited service to APO/FPO addresses
• We do not offer Expedited service to Overseas Countries

To check the status of an order, you must log-in to your account. If you do not yet have an account with Zutano, you can create one by going to My Account.

Your confirmation e-mail contains a tracking number, which you can use at http://fedex.com/ to follow the progress of your order. You will also find your tracking number In My Account under “Summary”.

If you are not completely satisfied with your purchase you can return it for a full refund. Please see details below.

Zutano will gladly accept returns of new, unused merchandise purchased from zutano.com for a full refund. Merchandise purchased from other retailers, including department stores, specialty stores, or other online merchandisers must be returned to the store from which it was originally purchased, and is subject to the return policy of the original retailer. Returns must be received within 60 days of purchase and be accompanied by the original receipt. Refunds will be made in the form of the original payment.

If you are returning a gift, the return must be accompanied by the original gift receipt and refund will be made in the form of a Zutano Online Gift Card.

Zutano does not place exchange orders. All exchange orders must be placed by the customer. In this way you are assured we have stock available of the styles you wish to order. If you would like to exchange all or part of your order, please fill out the return form and check the box indicating you would like us to send you a Free Shipping Code to use when placing your exchange order. Make sure to provide us with your email address on the form. Return the form along with the product. Your credit card will be refunded for the returned items immediately upon receipt and we will email you your Free Shipping code.

*Please note that we can only accept returns of Zutano product that was purchased at zutano.com.

To return merchandise, simply fill out the return form on the back of the invoice that is included with your purchase. Place the merchandise in the original package, or similar packaging, and use the return address label provided with your order.

If you do not have the return form from your order you can download one here: Return Form. We recommend insuring your return package.

If we shipped an incorrect item we will refund your postage and ship the correct item at no cost to you.

If you do not have a return label, please ship your return to:

Zutano Online
50A Packard Road
East Montpelier, VT 05651

We will process your return within two business days of receiving it. . You will receive an email confirming the refund processed to your credit card.

Zutano will gladly accept returns of new, unused gift merchandise purchased from zutano.com within 60 days of the date of purchase. Merchandise purchased from other retailers, including department stores, specialty stores, or other online merchandisers must be returned to the store from which it was originally purchased, and is subject to the return policy of the original retailer. Returns must be accompanied by the original gift receipt and returns will be made in the form of a Zutano On Line Gift Card.

To return merchandise, simply fill out the return form on the back of the invoice that is included with your gift. Place the merchandise in the original package, or similar packaging, and use the return address label that is provided in your package.

If you do not have the return form from your gift you can download one here: Return Form

We recommend insuring your return package.

If we shipped an incorrect item we will refund your postage and ship the correct item at no cost to you.

If you do not have a return label, please ship your return to:

Zutano Online
50A Packard Road
East Montpelier, VT 05651

We love to stay in touch with our customers! We will keep you updated on new prints, seasonal product changes, contests & promotions. You’ll be one of the first to hear about sales or exclusive offers.

Although we will be sad to see you go, we make it easy to unsubscribe from our mailing list. Simply click the unsubscribe link in any of our emails. This will take you to an account management page. From there you can choose to unsubscribe. Removal is automatic. If you do not have a Zutano email from which to click an unsubscribe button, please contact us at news@zutano.com and we will manually remove you from the list.

Zutano respects your privacy and is committed to acting in a responsible manner when it comes to safeguarding your right to privacy. Our Privacy Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using the Zutano.com website. You can read our complete Privacy Policy at Privacy Policy.

When you send confidential personal credit card information to us on our web site, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our web site. Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as credit card numbers or passwords to us through an unsecured email.

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our web site, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers’ personal information. As a customer, you will be given the opportunity, to notify us of your desire not to receive these offers.

Similar to other commercial websites, our website utilizes a standard technology called “cookies” and web server logs to collect information about how our website is used. We use cookies to recognize you and your preferences to make shopping easier and provide you with a customized experience on our website. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our web site. Cookies do NOT contain any personally identifiable information such as your name, address or any financial information on your computer. This information is collected on an aggregate basis. None of this information is associated with you as an individual. This makes it easier for you to move from web page to web page and to complete commercial transactions over the Internet. Cookies make your online experience easier and more personalized.

If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. In order to disable cookies, please consult your browser's help section for instructions.

We do not sell, rent or trade any of your personal information to third parties. We may use the services of third parties to assist us in some administrative activities such as tracking site activity, organizing e-mails, etc.. We require the same level of confidentiality to this information by the third party. We may disclose information when legally compelled to do so, in other words, when we, in good faith believe that the law requires it or to protect the users of our website or the public.

If you need to contact us for any reason, please email us at: customerservice@zutano.com.