FAQ's

Sizing

Do you have a size chart? If my child’s height is in one range and weight in a different range what size do I get? Will this item shrink?

Payment Options

What are my payment options? Will my credit card be charged immediately? How do I change or cancel an order?

Gift Services

Do you offer Gift Certificates? Do you offer gift packaging? Will the gift recipient be provided with a receipt? Do you offer a Gift Registry?

Shipping & Handling

What countries do you ship to? When shipping outside the US how are duties and taxes handled? What are your shipping fees? How will my package be shipped if I choose Standard shipping? How will my package be shipped if I choose Ground shipping? How will my package be shipped if I choose Expedited shipping? When will my order be shipped? How do I know when my order has shipped? Once my order is shipped how long will it take to receive it if I choose Standard shipping? Once my order is shipped how long will it take to receive it if I choose Ground shipping? Once my order is shipped how long will it take to receive it if I choose Expedited shipping? How do I check the status of my order? How do I track my order?

Return Policy

What is your return policy? How do I ship my return? When will my credit card be credited for the return? How do I return a gift?

My Account

Why should I subscribe to the Zutano mailing list? How do I remove my e-mail from your mailing list?

Privacy & Security

What is your Privacy policy? Is ordering over the internet secure? Is my personal and credit card information safe on your website? Why do you want my email address/telephone number, etc? As well as personal date, what other information do you keep? Will you ever pass my email detail on to third parties? Where should I send my data protection queries?