Return Policy

Easy Returns
 
Zutano will gladly accept returns of new, unused merchandise purchased from zutano.com for a full refund.  Merchandise purchased from other retailers, including department stores, specialty stores, or other online merchandisers must be returned to the store from which it was originally purchased, and is subject to the return policy of the original retailer.

Returning Items You Purchased on Zutano.com:
  • To return merchandise, simply click Easy Returns.
  • Returns must be received within 60 days of purchase and be accompanied by the return packing slip. The return packing slip can be printed from the product return page under your zutano.com account or from the return confirmation email.
  • If you choose not to process your return online, you can download a return form here: Returns Form
  • Refunds will be made in the form of the original payment.
  • Please note, you are responsible for the shipping cost back to us. 
  • A Free Shipping Code will be included in the return confirmation email that can be used on a REPLACEMENT ORDER.
  • Please allow up to 7 business days once we receive your package for your refund.
Returning Items Purchased on Zutano.com and Given to you as a Gift:
  • If you are returning a gift, the return must be accompanied by a return form. You can download a return form here: Returns Form
  • Refunds will be made in the form of a zutano.com Gift Card.
  • Please note, You are responsible for the shipping cost back to us. 
  • If you would like a Free Shipping Code to use on a replacement order, please check the Free Shipping Code box when completing the return form.  We will email you your Free Shipping Code once we receive your return.
  • Please allow up to 7 business days once we receive your package for your Gift Card.
Unfortunately, Zutano is not able to place exchange orders. All exchange orders must be placed by the customer. In this way you are assured we have stock available of the styles you wish to order. If you would like to exchange all or part of your order, please fill out the downloadable return form and check the box indicating you would like us to send you a Free Shipping Code. For returns processed online, a Free Shipping Code will be included in the return confirmation email. Your credit card will be refunded for the returned items within 7 business days of receipt. For Gift returns, we will email you your Gift Card within 7 business days of receipt along with your Free Shipping Code.

If we shipped an incorrect item we will refund your postage and ship the correct item at no cost to you.  Please let us know of any order issues by contacting our online customer staff via-email at customerservice@zutano.com

Please ship your return to:
Zutano Online
686 Belleville Ave
New Bedford, MA 02745

Our goal is 100% customer satisfaction. We welcome your feedback. Please feel free to contact our online store’s customer service staff via e-mail at customerservice@zutano.com